FAQ
LEMS 360

The duration depends on the route you choose:

• Toledo Complete: 2 hours of route. The deadline for returning the glasses is 2 h 15 min.
• Toledo Essential: 1 hour and 30 minutes of route. The deadline for returning the glasses is 1 hour and 45 minutes.
• Toledo Complete with guide: 2 h 15 min.

If you add Cathedral, Alcázar or Tourist Bracelet, the duration of the route does not change. When you return the glasses, you visit the monument on your own, whenever you want, within its opening hours.

In the guided experience, a guide accompanies you live during the Immersive Reality tour of Toledo’s historic center. You use the VR glasses as you would in the autonomous tour, but with a person explaining and accompanying you throughout the entire journey.

• Available routes: Toledo Complete with guide and Toledo Essential with guide.
• Departures: one in the morning and another in the afternoon.
• Maximum group size: 30 people per reservation.
• Meeting point: Calle Tornerías, 8, Toledo.
• Duration of Toledo Complete with guide: 2 h 15 min.

The guide only accompanies the Immersive Reality route. The guided tours do not include the Cathedral, the Alcázar, or the Tourist Bracelet.

Spanish, English and French.

Prices are per person and depend on the route and what you add. They have two rates: adults, and children (8 to 14 years old) and seniors (65 years or older). Minors under 8 years old cannot participate, and those aged 15 to 17 pay an adult rate.

Without a guide

With guide

The price of the tours with the Cathedral, Alcázar or Tourist Bracelet includes the entrance to the monument or the bracelet.

Reservations on the website in just a few steps:

1. Enter lems360.com/precios.
2. Choose the route: Toledo Complete or Toledo Essential.
3. Choose whether you want it without a guide or with one.
4. If you have chosen without a guide, add if you want the Cathedral, the Alcázar, both, or the Tourist Bracelet.
5. Select the day and time of departure, the number of people, and complete the payment in the calendar.

Reservations are made online, with limited seats available per departure. If you have any questions

We accept the following payment methods:

• Online payment: safely through Stripe, when you make your reservation on the website.
• Cash.

To modify or cancel your reservation, call us at +34 686 423 163. The cancellation takes effect the moment we answer your call, and the deadline starts from the time your reservation starts.

To get you the VR glasses we need a deposit, which serves as a guarantee for the equipment. It is not a charge: if you return it on time and in good condition, the deposit is fully refunded.

• When it is requested: in the store, at the time of picking up the equipment. You must present a valid identity document (DNI, NIE or passport). The deposit must be paid by an adult person.
• Amount: 300 € per VR viewer.
• How to leave: in cash or with a card hold. The card hold is a temporary hold of the amount, not a payment.
• When it will be released: returning the equipment in the same condition in which we delivered it, within the timeframe of your route.

If the equipment is not returned within the deadline, a single surcharge of €300 will be applied from the deposit. If it suffers damage due to negligence, falling or contact with liquids, we may apply the deposit in proportion to the damage incurred, and we will always inform you before charging you anything.

To enjoy the experience without any surprises, here's what we recommend you bring:

• Valid identity document (DNI, NIE or passport), which we will ask you for when picking up the equipment.
• Security deposit, In cash or by card, which is released when the glasses are returned in good condition.
• Comfortable footwear: The route is on foot through the cobbled streets of the historic center, with some slopes.
• A mobile phone to follow the route, on routes without a guide.
• Water, Especially in the hot months.
• Light weight: It's better to have a small backpack, because some streets are narrow.

Your mobile phone is your travel companion. You don't have to download any app: just scan a QR code and you're ready to go.

• Access with QR: At each point on the route there is a code that you scan with your mobile phone to start the experience immediately.
• Your host, Isabel: He accompanies you personally through your mobile phone, as if he were walking with you through the city.
• Visual guide: It guides you in real time on your route so that you can move freely, always knowing where to go.
• Narrative: When you reach each point, the screen tells you who built and who inhabited what you have in front of you.
• Immersive Legend: At the climax you put on the visor and the current environment gives way to a historical scene.

The web application also indicates safe areas where you can stop to use your glasses, such as wide sidewalks and parking lots.

Yes, the experience requires internet connection. Make sure you have coverage or data on your mobile before starting the route.

Yes, it is designed so that anyone can use it, even if you have never used virtual reality glasses before.

• No downloads or technical complications: access it by scanning a QR code with your mobile phone, without installing any application.
• We explain it to you in the store: When you pick up the equipment, we will explain how it works.
• The glasses are used at specific times: You only wear them at the points indicated by the application, in safe areas and in a static position. You should not walk with them on.

Yes, the experience is designed for children aged 8 and up.

• Minimum age: 8 years.
• Price: Children aged 8 to 14 years pay a reduced rate. From 15 years old, an adult rate applies.
• Reservation and deposit: They are always managed by an adult person.
• Security: The route runs through streets open to traffic and pedestrians, so the equipment is only used in safe areas and in a static position. The visor is never worn while walking.

No. The experience does not have scenes of falls or sudden movements, so it is not designed to cause vertigo.

Yes, people with reduced mobility can still enjoy the experience. The route is a walk through the streets of Toledo’s historic center, with cobblestones and some slopes, typical of the city. If you have any questions, please call us at +34 686 423 163 before booking.

The experience takes place even if it rains. If you wish, you can come with umbrellas.

If you decide not to do the tour, the cancellation policy applies: up to 12 hours before departure we refund the full amount, with 12 hours or less we retain 50%, and if you don't show up we lose 100%. The glasses are reserved for you, that's why we apply this policy. You can change to another time slot without penalty if there are available glasses and that slot is not full.

On guided tours, we also go out in the rain, as regular tour guides do, except for temporary circumstances.

If there are temporary or extreme weather conditions that pose a risk, we cancel the route and offer you the choice of choosing another date or a full refund.

The legends of Toledo are compiled by a historian, who has worked with the sources and traditions of the city to ensure that each scene has historical accuracy.

Yes, we organize activities for companies: team-building activities, corporate events and celebrations. Call us at +34 686 423 163 and we will prepare a proposal for your group.

Yes, we have special rates for groups. Contact us at +34 686 423 163 and we will inform you of the price for your group.

Yes, we work with schools and institutes. Call us at +34 686 423 163 and we will prepare a proposal for your center.